Delays at the DVLA caused by staff working from home during the pandemic have left drivers waiting for months to get the likes of renewing driving licences and refunds on unused road tax – but what is the telephone number and web chat (webchat) to contact the DVLA?
Here we take a look at the ways frustrated motorists can get in contact with the DVLA to find out what is going on with the service they have applied for or to report a medical condition, a car owner dying etc. The following methods can be used in isolation or together to get your query answered as soon as possible.
What is the DVLA contact number?
The DVLA contact number for driving licence, medical enquiries related to the licence, or driver training is: 0300 790 6801
You will get through to a menu, but then will often be met with a message saying all the lines are busy, with the recording pushing you to online resources. In our test calls the call was terminated by the DVLA leaving no option to hold.
Contacting the DVLA on Twitter, see below for details, an operator confirmed the lines were open and that callers should 'keep trying' as they will get through eventually.
You can attempt to call the DVLA during the following hours:
- Monday to Friday, 8am to 8pm
- Saturdays, 8am to 4pm
How do I start a web chat with the DVLA?
The DVLA offers a web chat service for users looking to discuss various subjects from training to taxing vehicles and driving licence renewals.
The web chat service here however is appears to be temporarily unavailable, with a message telling users ‘All of our advisors are currently unavailable’.
Despite the service seemingly unavailable at all time, the opening hours are displayed as follows:
- Monday to Friday, 8am to 7pm
- Saturdays, 8am to 2pm
- Public holidays, Closed
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Contact the DVLA by email
The DVLA has a ‘contact us by email’ page here. The page offers pre-defined subjects that can be queried. These are
- A GB driving licence
- Holder of a non
- GB driving licence
- Drivers Medical
- Driving Tests
- A digital tachograph card
There is no ‘other’ section and all subsequent fields are defined for the user. This may not prove useful for all types of query.
Our test emails were not answered by a ‘person’ but in the form of a pre-defined response.
Customer service email address
The following customer service address is available from the DVLA. At the time of writing, our test query has not been answered. The email address is: email@example.com
What is the address to contact the DVLA by post?
If you wish to contact the DVLA by post, you could explain long delays when getting a response. For example, the DVLA was just starting to processing postal driving licence applications delivered on January 6 on March 14 (2022).
The postal address is:
Drivers Customer Services
What is the contact address of DVLA on Twitter?
If you want to send a tweet to the DVLA’s Twitter account, you can use the following: @DVLAgovuk
What is the Facebook address for the DVLA?
The DVLA is also present on Facebook. The account predominantly markets its services and pushes people to its website, but you if you wish to contact the agency on Facebook, the account is here.
What is the DVLA LinkedIn contact address?
You can interact with the DVLA on its LinkedIn page right here.
What is the DVLA Instagram contact address?
If you want to see what is going on at the DVLA’s Instagram account, you can connect here.
Can I contact the DVLA in the metaverse?
While many companies and governments are investing huge amounts of money in the virtual world known as the metaverse, the DVLA is not yet active within this space, but expect more government agencies to get on board as technology develops.
DVLA opening hours Easter 2022
DVLA's contact centre opening times over Easter are as follows:
|Thursday 14 April||8am to 7pm|
|Good Friday 15 April||closed|
|Saturday 16 April||8am to 2pm|
|Easter Sunday 17 April||closed|
|Easter Monday 18 April||closed|
|Tuesday 19 April||8am to 7pm|
Looking to contact someone about driving tests?
With huge issues booking driving tests at the moment - after the pandemic saw thousands cancelled - many people are attempting to contact the DVLA with question, however, driving tests are the responsibility of the DVSA. Contact the DVSA here about driving tests.
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Author: Pete Barden:
Pete Barden is a qualified journalist who has written and produced for publications including The Sun (thesun.co.uk), New Statesman Media Group, Whatcar? (Whatcar.com) Stuff Magazine (Stuff.tv), Fastcar Magazine (Fastcar.co.uk), Maxim Magazine and UK broadcast stations within the Heart network (Formerly GCAP). Pete specialises in motoring and travel content, along with news and production roles. You can find out more about Pete Barden on LinkedIn.