DVLA contact number 2026: phone, webchat, email and how to get help

Need to contact the DVLA? Here are the phone number, webchat, email and postal address, plus opening times and the quickest ways to get help.

Delays and increased demand at the DVLA have left drivers waiting for months to get the likes of renewed driving licences and refunds on unused road tax .

Here we take a look at the ways frustrated motorists can get in contact with the DVLA to find out what is going on with the service they have applied for or to report a medical condition, a car owner dying etc. The following methods can be used in isolation or together to get your query answered as soon as possible.

Find alternative routes from the A303 and avoid traffic jams as you head to the likes of Cornwall and Devon  (Credit: Pam Brophy)

What is the DVLA contact number?

The DVLA contact number for driving licence, medical enquiries related to the licence, or driver training is: 0300 790 6801

You will get through to a menu, but then will often be met with a message saying all the lines are busy, with the recording pushing you to online resources. In our test calls the call was terminated by the DVLA leaving no option to hold.

You can attempt to call the DVLA during the following hours:

• Monday to Friday, 8am to 8pm
• Saturdays, 8am to 4pm

Quick contact guide – which number do I need?

DVLA – Average telephone waiting times 

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Source and Context

• Source: UK Parliament Written Question (Rupert Lowe MP to the Secretary of State for Transport, 24 October 2024; answered 31 October 2024). Question ID: 11116. Answer Summary: The DVLA Contact Centre’s average waiting times (telephone) over the past five financial years were reported as above. Measurement: Average waiting time (minutes:seconds) before speaking to an advisor.

Does the DVLA have live chat?

Yes, the DVLA has an online live chat, or webchat service as it is known on the site, for some enquiries. When you start a chat, you may initially interact with the DVLA's virtual assistant, which can help with straightforward questions. If you need further assistance, you can request to speak to a human webchat adviser.

The DVLA's live chat can be useful if you do not want to call, but the service is not available for every type of enquiry. What you can use webchat for depends on the nature of your query.

If you are looking for DVLA live chat, DVLA webchat or DVLA online chat, you can use the official DVLA contact service to find the most appropriate way to get help.

See the following section for how to start a live chat session.

How do I start a webchat with the DVLA?

Contact the DVLA by email

The DVLA has a ‘contact us by email’ page here. The page offers pre-defined subjects that can be queried. These are

• A GB driving licence
• Holder of a non
• GB driving licence
• Drivers Medical
• Driving Tests
• A digital tachograph card

There is no ‘other’ section and all subsequent fields are defined for the user. This may not prove useful for all types of query.

Our test emails were not answered by a ‘person’ but in the form of a pre-defined response.

Customer service email address

The following customer service address is available from the DVLA. At the time of writing, our test query has not been answered. The email address is: eftd@dvla.gsi.gov.uk

What is the address to contact the DVLA by post?

If you wish to contact the DVLA by post, you could explain long delays when getting a response. For example, the DVLA was just starting to processing postal driving licence applications delivered on January 6 on March 14 (2022).

The postal address is:

Drivers Customer Services

Correspondence Team
DVLA
Swansea
SA6 7JL

What is the contact address of DVLA on Twitter?

If you want to send a tweet to the DVLA’s Twitter account, you can use the following: @DVLAgovuk

What is the Facebook address for the DVLA?

The DVLA is also present on Facebook. The account predominantly markets its services and pushes people to its website, but you if you wish to contact the agency on Facebook, the account is here.

What is the DVLA LinkedIn contact address?

You can interact with the DVLA on its LinkedIn page right here.

What is the DVLA Instagram contact address?

If you want to see what is going on at the DVLA’s Instagram account, you can connect here.

DVLA Phone Numbers and Opening Hours 2026

DVLA opening hours Christmas 2026

The DVLA's contact centre opening times over Christmas 2025/26 are to be confirmed.

Looking to contact someone about driving tests?

With huge issues booking driving tests at the moment, many people are attempting to contact the DVLA with a question; however, driving tests are the responsibility of the DVSA. Contact the DVSA here about driving tests.